Privacy Policy
This policy explains what information Alfa Engage collects when you use alfaengage.com or contact us, how we use it, and the choices you have.
Who We Are
Alfa Engage (SMC-Pvt. Ltd.) is a local SEO and social media agency based in Shahkot, Punjab, Pakistan. When this policy says "we", "us" or "our", it means Alfa Engage. You can reach us at info@alfaengage.com or +92 301 8599810.
Information You Give Us
When you fill in a form on our website, such as the contact form or a free audit request, we collect the details you enter. That can include your name, email address, phone number, business name, website, the service you are interested in and your message.
When you book a call through our booking link, the booking is handled by Google Calendar and you share your details with Google as part of that booking. When you contact us by email, phone or WhatsApp, we receive the information you choose to send.
Information Collected Automatically
Like most websites, we use a small number of tools that collect information about how the site is used:
- Google Analytics, through Google Site Kit, which tells us which pages are visited, roughly where visitors are located, what device they use and how they found us.
- Microsoft Clarity, which shows us how visitors interact with pages, such as clicks and scrolling, so we can find and fix things that are hard to use.
- Google Fonts, which loads the fonts on this site. To do that, your browser connects to Google, which receives your IP address.
These tools may use cookies or similar technologies. We use this information in summary form to improve the website. We do not use it to identify you personally.
How We Use Your Information
- To reply to your enquiry and arrange calls
- To provide the services you sign up for and communicate with you about them
- To improve our website and understand which pages are useful
- To keep our website secure and prevent spam or abuse
- To meet our legal and accounting obligations
Who We Share It With
We do not sell your personal information. We share it only with the service providers that help us run our website and business, such as our website hosting and email delivery providers, Google and Microsoft, and only as far as they need it to provide their service. We may also share information if the law requires it.
How Long We Keep It
We keep enquiries and client records for as long as we need them to respond to you, provide our services and keep proper business records. If you would like us to delete your information, email us and we will do so unless we are required to keep it.
Your Choices
- You can ask us what information we hold about you, and ask us to correct or delete it, by emailing info@alfaengage.com.
- You can block or delete cookies through your browser settings.
- You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
International Visitors
We are based in Pakistan and work with clients in the United States and other countries. Information you send us may be stored and processed in Pakistan and in the countries where our service providers operate, including the United States.
Children
Our website and services are for businesses. They are not intended for children, and we do not knowingly collect information from children.
Changes To This Policy
We may update this policy from time to time. When we do, we will change the date at the top of this page.
Contact Us
Questions about this policy or your information can be sent to info@alfaengage.com. Alfa Engage (SMC-Pvt. Ltd.), Shahkot, Punjab, Pakistan.